Shipping policy

Thank you for shopping with us. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders are not normally processed or shipped on Sundays and public holidays.

Once your order has been shipped, you will receive shipping information or tracking details where available.

2. Delivery Time

After your order has been shipped, estimated delivery times are:

Standard delivery: 3–7 business days
Remote locations: Delivery may take additional time depending on the courier service and location.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, courier issues, incorrect address information, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Contact number

We are not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible.

5. Order Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

6. Delayed or Lost Shipments

If your order is delayed beyond the expected delivery period, please contact us so that we can assist you in checking the shipment status with the shipping provider.

In cases where a shipment is confirmed as lost by the shipping provider, we will work with the customer to determine the appropriate resolution in accordance with our policies and applicable law.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the package and the product before disposing of any packaging materials. These photographs may be required to help us investigate a shipping-related issue.

8. Undeliverable or Returned Orders

An order may be returned to us if the courier is unable to deliver it because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the recipient.

If an order is returned to us, please contact us to discuss the available options. Additional shipping charges may apply if the order needs to be shipped again.

9. Delivery Restrictions

Some products or locations may be subject to shipping restrictions. If we are unable to ship an order to your location, we will contact you and provide the available options.

10. Force Majeure

We are not responsible for shipping delays caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, public emergencies, or other unforeseen circumstances.